Please Read Before Booking

La Vigna di Carlotta is operated or managed by:

Legal name: [Insert owner or operating company name]
Property manager: Andrea Curci
Registered address: [Insert legal address]
Email: [Insert official booking email]
Telephone: [Insert telephone number]
Tax or VAT number: [Insert if applicable]

The Italian National Identification Code, or CIN, is used to identify properties offered for short-term or tourist accommodation. The Italian Ministry of Tourism states that the CIN is mandatory for tourist accommodation facilities and properties intended for short-term or tourist rental.

The person making the reservation must:

• Be at least 18 years old
• Have the legal authority to enter into the booking agreement
• Provide accurate contact, identity, payment, and guest information
• Accept responsibility for all guests and visitors connected with the reservation

The lead guest must ensure that everyone staying at the property follows these Terms and Conditions and the house rules.

A reservation is not confirmed until:

1. The required payment has been successfully received;
2. The guest has received a written booking confirmation; and
3. Any required guest or identification information has been provided.

An availability enquiry, provisional hold, unfinished checkout, or unsuccessful payment does not create a confirmed reservation.

Accommodation rates vary depending on:

• Arrival and departure dates
• Season and demand
• Length of stay
• Number of guests
• Applicable fees and taxes
• Any valid promotion or special offer

The live booking system displays the current price and applicable currency for the selected dates. The final price shown in the booking summary and confirmation takes precedence over general pricing information displayed elsewhere on the website.

Currency conversion performed by a bank, card provider, booking platform, or payment processor may involve separate exchange rates or charges. La Vigna di Carlotta is not responsible for third-party currency-conversion fees.

For direct reservations:

• 50% of the total booking amount is due when the reservation is made.
• The remaining 50% is due 14 days before arrival.

When a reservation is made fewer than 14 days before arrival, the full amount may be payable immediately.

The reservation may be cancelled if a required payment is not received by its due date. Any resulting cancellation will be handled according to the applicable cancellation policy.

For direct reservations, the following cancellation policy applies:

• When a reservation is cancelled 30 days or more before arrival, 50% of the amounts already paid will be refunded.
• When a reservation is cancelled fewer than 30 days before arrival, amounts already paid are non-refundable.
• Failure to arrive, early departure, or a reduction in the number of nights or guests does not automatically entitle the guest to a refund.

The cancellation date is the date on which written notice is received by La Vigna di Carlotta.

Accommodation reservations for specific dates are generally excluded from the standard EU 14-day cooling-off right. The booking cancellation policy therefore applies from the time the reservation is confirmed.

Guests are encouraged to purchase appropriate travel insurance covering cancellation, illness, transport disruption, emergencies, and other unexpected circumstances.

Requests to change dates, guest numbers, or other booking details must be submitted in writing.

Changes are subject to:

• Property availability
• The rates applicable to the revised dates
• Maximum occupancy
• Any additional charges
• Written approval from La Vigna di Carlotta

A requested change is not effective until a revised booking confirmation has been issued. Moving a reservation to different dates does not automatically remove or reset the original cancellation conditions.

In the unlikely event that the property becomes unavailable because of circumstances beyond reasonable control, La Vigna di Carlotta may:

• Offer suitable alternative dates;
• Offer comparable alternative accommodation where reasonably available; or
• Refund amounts paid for the affected reservation.

Unless required otherwise by applicable law, liability will be limited to the amounts paid directly for the affected accommodation reservation. The property is not responsible for independent travel, flight, rental-car, event, or other third-party costs.

A security-deposit pre-authorization may be required at or shortly before arrival. The applicable amount will be displayed during booking or communicated in the booking confirmation.

The pre-authorization will normally be released within five days after departure, provided that:

• No property damage has occurred;
• No items are missing;
• No exceptional cleaning is required;
• No unauthorized guests, events, or activities occurred;
• No other chargeable breach of the booking conditions is identified.

The guest is responsible for the reasonable cost of repairing damage, replacing missing items, exceptional cleaning, or addressing losses caused by the guest or anyone connected with the reservation.

Guests must report accidental damage as soon as possible. The security deposit does not limit responsibility where the verified loss exceeds the deposit amount.

Any municipal tourist tax, government levy, or mandatory local charge that is not included in the accommodation price must be paid as required by local regulations.

The booking summary should clearly state whether the tourist tax is:

• Included in the online total;
• Collected separately before arrival; or
• Payable during the stay.