LA VIGNA DI CARLOTTA

Privacy Policy

How we collect, use, protect and share personal information when you contact us, use this website or make a reservation.

Privacy at a Glance

Effective date: 17 September 2026

This Privacy Policy applies to personal information handled through the La Vigna di Carlotta website, enquiries and direct reservations. It should be read together with the Terms & Conditions and Cookie Policy.

Current guest host/contact: Farrah
Email: farrah109@icloud.com
Telephone: +1 (818) 634 5481
Property location: Cortona, Tuscany, Italy 52044

1. Information We Collect

Depending on how you use the website or booking process, we may collect:

  • Name and contact details, including email address and telephone number.
  • Information you submit in enquiry or contact forms.
  • Reservation details such as requested dates, guest count and booking preferences.
  • Guest-identification or registration information when required for a confirmed stay or by applicable law.
  • Payment-related information processed through the booking or payment service used for the reservation. We do not state that this website stores full payment-card details unless the active payment provider expressly does so.
  • Technical information such as IP address, browser/device information, referring pages and basic server/security logs.

2. How We Use Personal Information

Personal information may be used to:

  • Respond to enquiries and requests.
  • Provide availability and booking information.
  • Create, administer and support reservations.
  • Communicate before, during and after a stay.
  • Meet guest-registration, tax, accounting, safety and other legal obligations.
  • Protect the website, property and booking process against misuse, fraud or security incidents.
  • Improve website performance and user experience where permitted.

3. Legal Bases for Processing

Where the EU/EEA or UK data-protection framework applies, personal information is processed only where an appropriate legal basis exists. Depending on the purpose, this may include:

  • Contract: processing needed to take steps at your request or manage a reservation.
  • Legal obligation: processing needed to comply with applicable law.
  • Legitimate interests: reasonable business, security and service interests that do not override your rights.
  • Consent: where consent is specifically requested, including optional cookie categories or marketing where applicable.

4. Contact and Enquiry Forms

When you submit a form, the information you enter is used to respond to your request and, where relevant, to assist with a booking. Do not include unnecessary sensitive information in free-text fields.

The website form should display a clear link to this Privacy Policy beside or immediately near the submit button, as requested for final sign-off.

5. Reservations and Booking Services

Direct reservations may rely on an external booking, calendar or payment service. Information required to complete or administer a booking may therefore be shared with the relevant service provider.

Reservations made through Airbnb, Vrbo or another third-party platform are also subject to that platform’s own privacy practices and terms. Please review the privacy information presented by the service through which you book.

6. When We Share Information

We do not sell personal information. Information may be shared only where reasonably necessary with categories of recipients such as:

  • Booking, calendar and payment providers used for a reservation.
  • Website hosting, security, email and technical-service providers.
  • Property-support personnel who need the information to provide the stay or respond to an issue.
  • Accountants, advisers or authorities where required for legal, regulatory, tax or dispute-resolution purposes.

7. International Transfers

Some technology or booking providers may process information outside Italy or the European Economic Area. Where data-protection law requires safeguards for an international transfer, the relevant provider or controller should use an approved transfer mechanism or another lawful safeguard.

8. Data Retention

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including reservation administration, legal registration, accounting, tax, fraud prevention and dispute handling.

Different categories of records may therefore have different retention periods.

9. Security

Reasonable technical and organizational measures are used to protect personal information against unauthorized access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the law that applies to you, you may have rights to request access to, correction of, deletion of, restriction of or objection to certain processing of your personal information, as well as data portability in some circumstances.

Where processing is based on consent, you may withdraw that consent for future processing. A withdrawal does not affect processing that was lawful before withdrawal.

You may also have the right to complain to the competent data-protection authority.

11. Cookies and Similar Technologies

This website may use cookies and similar technologies that are necessary for website functionality and, where enabled, optional analytics or other services. For details about cookie categories and choices, please see the separate Cookie Policy.

12. Third-Party Links

The website may link to external websites, maps, attractions, booking platforms or other services. Those third parties control their own websites and privacy practices. La Vigna di Carlotta is not responsible for the privacy practices of independent external sites.

13. Children

The website and accommodation booking process are intended for adults making travel arrangements. A parent or guardian should provide any information relating to a child where it is necessary for a reservation or legal guest-registration requirement.

14. Changes to This Privacy Policy

This Privacy Policy may be updated when website features, booking processes, legal requirements or service providers change. The effective date at the top of the page should be updated when material changes are published.

15. Contact About Privacy

Questions or privacy requests relating to La Vigna di Carlotta may be sent to:

Farrah – Guest Host
Email: farrah109@icloud.com
Telephone: +1 (818) 634 5481
Property location: Cortona, Tuscany, Italy 52044